Returns and Exchanges
My Secret Agent Lover Man checks all items before delivery and makes sure they are free from any defects of workmanship. We will only accept returns if the item is faulty upon receiving it.
Exchanges can be made if the item is still available, in the event the item is no longer available we will issue an online credit note or a refund minus shipping charges to your nominated bank account.
If you wish to return any items please note the following:
1. My Secret Agent Lover Man must be notified of your intention to return and the reasons for return/exchange. Please send us an email on email@example.com with the subject "Returns" if you decide to do so. Please do not return any items before notifying us, this might result in your return not being processed.
2. Items must be returned within 14 days of purchase.
3. All items returned must be in original packaging including any tags.
4. Buyer is responsible for the shipping charges for returning the items. We will not be responsible for any items lost in transit. We will not offer any refund/exchange if we do not receive the items. We advise that customers choose a shipping method which provides tracking.
5. After receiving the returned item, My Secret Agent Lover Man will inspect the item and if deemed faulty, will exchange the item or issue an online credit note/refund.
6. We cannot accept returns on earrings for hygienic reasons.
7. My Secret Agent Lover Man may decline to offer a credit note or exchange if the item is on sale or the returned product is damaged by someone other than a My Secret Agent Lover Man team member.
My Secret Agent Lover Man jewellery is hand assembled with loving care, with the highest priority on quality and durability. Like all your other favourite items, our jewellery should be treated with love and care.
We do understand that accidents happen and over time the jewellery will wear, so we're happy to fix our jewellery on a case by case basis.
Just send us an email at firstname.lastname@example.org or through the 'contact' tab on our online store and we will get back to you within 48 hours.